Piper Technology’s help desk is the front line of defense in addressing your technology needs in an efficient and timely manner.
Leveraging state of the art remote access software and a team of dedicated help desk engineers, Piper Technology is able to minimize your downtime and provide you peace of mind – 24 hours a day, 7 days a week.
Our 24×7 Help Desk provides the following benefits:
- State of the art remote access software that allows us to access your network and workstations, regardless of your location, from our central office, and diagnose and many times fix your issues without the need for an onsite visit.
- A custom-built ticketing and tracking system that assures your problems are immediately and effectively responded to, limiting your downtime.
- Detailed best practices and documentation enable us to provide quick answers to your IT problems without asking you complex technical questions.
- 24×7 coverage assures that regardless of when you need help, Piper Technology’s Help Desk will be there to assist you.
